By booking and staying at our guest accommodation and leisure lodge, you agree to the following terms:

1. Booking & Payment

• A valid booking confirmation is required for all stays.
• Full payment or a deposit may be required before check-in.
• Accepted payment methods include credit/debit cards, bank transfers, or cash (as applicable).
• Cancellations and refunds are subject to our cancellation policy.

2. Check-in & Check-out

• Check-in time: [Insert Time] | Check-out time: [Insert Time]
• Early check-in or late check-out is subject to availability and may incur additional charges.
• Guests must present a valid ID or passport upon arrival.

3. Guest Responsibilities

• Guests must respect other visitors and maintain a peaceful environment.
• Any damage to property must be reported immediately and may result in a charge.
• Smoking is only allowed in designated areas.
• No unauthorized visitors or overnight guests without prior approval.

4. Use of Facilities

• The swimming pool, gardens, and other amenities must be used responsibly.
• Guests must follow safety instructions when using leisure facilities.
• Management is not responsible for any injuries or lost belongings.

5. Privacy & Security

• Guests’ personal data is handled as per our Privacy Policy.
• CCTV cameras may be in use for security purposes.
• Guests are responsible for securing their valuables.

6. Pets & Animals

• Pets are only allowed if specified in advance.
• Service animals are welcome with proper documentation.

7. Cancellations & Refunds

• Cancellations must be made within the specified period to receive a refund.
• No-shows may result in full charges with no refund.

8. Force Majeure

• The lodge is not responsible for delays, cancellations, or changes due to natural disasters, strikes, or unforeseen events.

9. Amendments to Terms

• These terms may be updated as needed. Continued use of our services implies agreement with the changes.

10. Contact Us

For any inquiries, please contact us at:

Email: info@thefountainvilla.co.za

Phone: 0832836720

By staying at our lodge, you acknowledge and agree to these terms, ensuring a pleasant experience for all.