We value your privacy and are committed to protecting your personal information. Below is our easy-to-understand privacy policy:

1. Information We Collect

• Personal details (name, email, phone number) when making a booking.
• Payment information for reservations and transactions.
• Browsing data (cookies, IP address) to improve website functionality.
• Feedback or inquiries submitted via our contact forms.

2. How We Use Your Information

• To process bookings and provide accommodation services.
• To send booking confirmations, updates, and important notifications.
• To improve our services based on customer feedback and browsing behavior.
• To comply with legal and security requirements.

3. How We Protect Your Data

• We use encryption and secure servers to protect personal information.
• Payment details are processed through secure third-party providers.
• Access to customer data is restricted to authorized personnel only.

4. Sharing of Information

• We do not sell or rent your personal data to third parties.
• We may share information with trusted service providers (e.g., payment processors).
• We may disclose data when required by law or for security reasons.

5. Cookies and Tracking

• We use cookies to enhance website performance and personalize user experience.
• You can manage cookie settings in your browser at any time.

6. Your Rights

• Request access to your personal information.
• Ask for corrections or deletion of your data.
• Opt-out of marketing communications at any time.

7. Updates to This Policy

• We may update this privacy policy as needed.
• Changes will be posted on our website, and continued use implies agreement.

8. Contact Us

If you have any questions about our privacy policy, please contact us at:

Email: info@thefountainvilla.co.za

Phone: 0832836720

We are committed to keeping your information safe and ensuring a secure and enjoyable experience at our lodge.